Are your instructions clear, or in disguise?
One of the biggest challenges faced by my clients is dealing with conflict. They’ll take drastic steps to avoid confrontation or “difficult conversations,” even if it affects their ability to…
If you’re not listening, your meetings are a waste of everyone’s time
Before my mum passed away, she used to phone me every evening at 6pm to have a quick chat. This started back in the days when it was cheaper to…
If you keep hearing ‘no’, try a different approach
When negotiating or entering discussions in the workplace, it’s easy to talk about what energises and excites you rather than trying to frame the discussion from another’s point of view….
When a team member’s not performing, have you asked what’s getting in the way?
Recently, I’ve been working with a senior leader who was slowly losing patience with a team member. My client noticed the team member was struggling to complete his work, which…
If you don’t get what you ask for, you might be using ‘Fat Words’
How often do you think about the language you use with your teams? No, I’m not talking about whether you swear or use terms that might be offensive. Just wondering…