Effective Conflict Management for Leaders
Conflict. It’s something that many of us prefer to avoid, but it can often be unavoidable. It’s a natural, if not always pleasant part of dealing with people. As leaders,…
Leaders: Stop labelling and start communicating
Labelling others. We do it all the time. Labels make life easy for us. In the supermarket, labels make it easy to identify and pick up the exact items we…
Are your instructions clear, or in disguise?
One of the biggest challenges faced by my clients is dealing with conflict. They’ll take drastic steps to avoid confrontation or “difficult conversations,” even if it affects their ability to…
When a team member’s not performing, have you asked what’s getting in the way?
Recently, I’ve been working with a senior leader who was slowly losing patience with a team member. My client noticed the team member was struggling to complete his work, which…
When facing difficult behaviour, will you react or respond?
How do you feel when you hear negative feedback about your behaviour, especially when the complaint comes from the person you feel is at fault? As a leader, you are…
How connected are your external outcomes to your internal ‘stuff’?
Something I’ve noticed when working with leaders in coaching or facilitated sessions is our natural tendency to focus outside ourselves. We spend all our time concentrating on the things that…